JOYTOY Warhammer The Horus Heresy - Word Bearers, Kor Phaeron (1/18 Scale) Preorder

IMPORTANT: Please note some countries will incur additional import/customs duties unless we expressly state herein that delivery is Duty Paid - Print Clever is not responsible for any additional charges. Please see here for more details

All delivery prices are calculated based on the weight of your order, and all of our delivery services are based on a tracked-to-your-door service. Heavier items such as framed art canvas prints will cost more than lighter items such as t-shirts or mugs. Please proceed to the checkout to preview your custom shipping price.

Your order may be produced and dispatched from more than one location. If your order contains items made at different production facilities, we may split it into separate parcels.

Each parcel may be dispatched and delivered on a different date. You will receive a separate dispatch confirmation and tracking link for each parcel. All parcels will remain associated with your original order number, so you do not need to place another order or contact us if only part of your order arrives first.

Items typically take 3-5 business days to be dispatched from the relevant production facility, although this may take longer during busy periods. Items produced at different locations may be dispatched separately.

UK orders are dispatched via a tracked service. Delivery should take no more than 7-14 working days from the date of dispatch. You will receive tracking information for each parcel so you can follow its progress online.

Orders shipped to the USA are sent Delivered Duty Paid (DDP). This means applicable sales tax, import duty and customs processing charges are included in the shipping price shown at checkout, so you should not be asked to pay additional import charges when your order is delivered.

Orders shipped to EU countries are sent Delivered Duty Paid (DDP). This means applicable import VAT, duty and customs processing charges are included in the shipping price shown at checkout, so you should not be asked to pay additional import charges when your order is delivered.

Your available shipping options and final delivery charge are shown at checkout before payment.

Orders are dispatched via a tracked service. Delivery should take no more than 7-14 working days for Canada and no more than 14-21 working days for the rest of the World from the date of dispatch. You will receive tracking information for each parcel so you can follow its progress online.

Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.

Please be aware that in some cases of disputed delivery, as detailed in our, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.

If orders have not been received within 14 days of the expected arrival, please contact our Customer Success Team

When you receive your order from us, you have 90 days to perform an exchange or get a full refund. Contact [email protected].

We deal with every return personally. If you wish to return an order, please contact [email protected].

• Your order number
• Which item(s) you wish to return
• The reason for returning the items
• Want an exchange? Tell us what you'd like to replace your item with
• Or let us know if you want a full product refund

We endeavour to reply to all exchange and refund queries within 24-48 hours.

• You will not be entitled to a refund if the goods you have ordered are personalised or bespoke to your specification, unless the goods we have supplied to you are faulty or not as described on our website.
• Allow 3-5 working days once the goods have reached us to process your return.
• Any returns received after 90 days will not be processed.
• All refunds will be credited back to the original payment method used to place the order.
• Credit/debit card transactions can take 3-5 working days to show on your bank statement.
• Customers are accountable for return shipping charges. Goods are the customer's responsibility until they arrive with our customer service team.

If you believe the goods to be incorrect or faulty, please email [email protected] and include clear images of the item(s).

We may ask you to return the products to our Claims Centre at your own cost for investigation, as detailed in our Terms of Service. Details of the process for returning and reimbursement will be provided at the time of your request.